Taxi Plan Insurance - FAQs About Us
FAQs About Taxi Plan Insurance
Who are Taxi Plan Insurance?
Are you insurance brokers or an insurance company?
What types of taxi insurance do you offer?
Do you have any specialist schemes for taxi insurance?
Why am I better off with Taxi Plan Insurance?
Where do you advertise?
Is making a claim easy?
Can I Spread My Payment?
What are your opening hours?
Should I want to, how do I complain?
Taxi Plan Insurance is an established independent insurance brokerage specialising in arranging taxi insurance. Plan Insurance, Trade Plan Insurance, Commercial Plan Insurance, Taxi Plan Insurance, Plan Assist & Plan Finance are divisions of The Plan Group Limted. We have provided low cost insurance with excellent service over two decades.
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We are an independent insurance intermediary, regulated by the FSA. We deal with an extensive list of taxi insurers to arrange your quality insurance cover at low costs.
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At Taxi Plan Insurance we have a plan for every type of Taxi insurance. We arrange quality cover at low costs for; Private Hire, Public Hire, Chauffeur Insurance and Executive Hire Insurance.
Visit our products page to find the specific insurance policy that you require.
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At Taxi Plan Insurance we specialize in providing high quality taxi insurance and have specialist scheme’s for;
- Home operators, Contract Work & Airport Runs
- Executive Car, MPV, & Minibuses
- Individual or Fleet (2+ Vehicles)
- New Drivers / Drivers Previously Renting
There are also departments within ‘The Plan Group’ with the specialist knowledge required to service your every insurance need. Visit our products page to find the specific insurance policy that you require.
Save time> Save Money> Plan
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If you're tired of couldn’t care less attitudes of call centres and want to be with a broker who cares about your business come to Taxi Plan Insurance. Taxi Plan Insurance is a well established specialist taxi insurance brokerage. We provide excellent service and low prices for all types of taxi insurance.
At Taxi Plan we have years of experience in arranging executive hire insurance, taxi insurance, private hire insurance, and public hire insurance. Our experienced staff will take the time to look into all aspects of your taxi insurance. Their knowledge often reveals ways you can save money on your premium.
At Taxi Plan Insurance you will find the best cover, at the lowest cost. It makes sense for you to deal with a Taxi Insurance specialist.
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Taxi Plan Insurance's client base is growing at a rate of 15% each year. This is mostly due to word of mouth advertising. You could benefit from the efficient, friendly service and low costs that our customers rave about. Just take a look at our testimonial pagefor proof.
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With our dedicated claims firm, Plan Assist, claiming couldn’t be any easier. The Plan Assist helpline is on call ready to help 24 hours a day, 365 days a year.
At Taxi Plan Insurance we appreciate how important your vehicle is to your business. If you should suffer the misfortune of being involved in an accident our dedicated claims firm, Plan Assist, will have you back on the road a.s.a.p.!
For more details see Plan Assist
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Plan Finance enables you to spread your Taxi Plan Insurance premium over 10 easy payments at very low rates. For more information please see Plan Finance
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Lines are open from 9:00am – 5.30pm, Monday to Friday.
Our dedicated motor claims firm, Plan Assist, is on call ready to help 24 hours a day, 365 days a year.
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Your satisfaction with our service is incredibly important to us as we thrive on word of mouth recommendation. However we acknowledge that there may be an occasion when you feel we haven’t acted to the best of our abilities and you may want to make a complaint. We'll always try to resolve any complaint as soon as we receive it.
For any complaints please contact the Manager of the department
where you purchased the policy. We expect the majority of complaints will be
quickly and satisfactorily resolved at this stage.
If the matter is not resolved in the first instance the next step is to contact our Customer Care department in writing at Taxi Plan Insurance, 1 High Street, Purley, Surrey. CR8 2AF. We will acknowledge receipt of your complaint in writing within 5 working days and give you our response to your complaint at this time if we can.
If our investigation takes longer, we will provide you with a full written response
within 20 working days, or explain the current position of your complaint and
provide you with a timescale for a full response. If your complaint is one of the few
that cannot be resolved by this stage, please write for the attention of our Mananging Director.
We will act promptly to settle the issue, as your custom is valued to us.
However, if your complaint is still not resolved to your satisfaction, you have the right to refer your complaint to the Financial Ombudsman Service. Their contact details are
Financial Ombudsman Service
South Quay Plaza 2
183 Marsh Wall
London
E14 9SR
Telephone: 0845 080 1800
www.financial-ombudsman.org.uk
The Financial Ombudsman Service will handle most complaints you might have, but there are some instances that fall outside their authority. The Ombudsman's decision is binding upon us, but you are free to reject it without affecting your legal rights.
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